Shipping Policy

Last updated: October 19, 2026

Every Talsint Art piece is handmade in Morocco and shipped directly from our workshop to your door with FedEx Express.

Processing time

Because each piece is made by hand, please allow:

Ready-to-ship items: 2–4 business days to prepare and pack your order.
Made-to-order items: [7–14] business days to craft your piece before it ships.

The expected processing time is shown on each product page. You will receive an email as soon as your order ships.

Delivery time

Once shipped, FedEx Express delivers in about:

Destination	Estimated delivery
United States & Canada	3–6 business days
Europe & United Kingdom	2–5 business days
Rest of the world	4–8 business days

These are estimates from FedEx. Delays can happen during holidays, bad weather or customs checks, and are outside our control.

Shipping costs

Free express shipping on orders over [$200].
Orders under that amount: shipping is calculated at checkout based on your address.

Tracking

Every order ships with full FedEx tracking. You will receive your tracking number by email when your package leaves our workshop. You can follow it at fedex.com or in the FedEx app.

Customs, duties and taxes

Your order ships internationally from Morocco, so it may be subject to import duties, taxes or customs fees in your country.

[These charges are paid by the customer on delivery and are not included in our prices or shipping costs.]
FedEx may contact you to pay these fees before delivering your package.
If you refuse to pay the charges, the package will be returned to us, and the return shipping costs and any fees will be deducted from your refund.

If you are unsure about duties in your country, you can check with your local customs office before ordering.

Delivery address

Please make sure your shipping address and phone number are correct. FedEx may need your phone number to arrange delivery or customs clearance. We are not responsible for delays or losses caused by an incorrect address. If you notice a mistake, email us immediately at contact@talsintart.com, and we will try to correct it before your order ships.

Lost or damaged packages

All packages are carefully packed to protect your handmade piece. If your order arrives damaged, please email us within 48 hours of delivery at contact@talsintart.com with photos of the package and the item. If your tracking shows no movement for more than 7 business days, contact us and we will open an investigation with FedEx.

Where we ship

We currently ship to the United States, Canada, Europe, the United Kingdom and most other countries served by FedEx Express. If your country is not available at checkout, email us and we will see what we can do.