Política de reembolso

Return & Refund Policy

Last updated: October 19, 2026

We want you to love your Talsint Art piece. If you are not completely happy, we accept returns under the conditions below.

Returns

You can request a return within 14 days of receiving your order.
Items must be unworn, unused and in their original condition and packaging.
Made-to-order and custom pieces cannot be returned unless they arrive damaged or defective.
Because every piece is handmade from a vintage rug, small differences in color and pattern from the photos are part of its character and are not considered defects.

How to request a return

Email us at contact@talsintart.com with your order number and the reason for the return.
We will reply within 2 business days with return instructions and our return address.
Ship the item back with a tracked shipping service. Please do not send items back without contacting us first.

Return shipping costs

Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect.
Original shipping costs, customs duties and import taxes are not refundable.

Refunds

Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within [5–10] business days. Your bank may take a few extra days to show it.

Exchanges

Need a different size? Contact us and, if the size is available, we will exchange it. You pay the shipping to send the item back, and we cover the shipping of the new pair.

Damaged or wrong items

If your order arrives damaged, defective or incorrect, email us within 48 hours of delivery with photos. We will replace the item or refund you in full, including shipping.